Next, navigate to HKEY_LOCAL_MACHINE \ Software \ Policies \ Microsoft \ Windows NT \ SystemRestore. Open ‘Run’ dialog box by pressing Win + R key together. I am waiting for your further assistance, and sorry for my late response.Ways To Resolve System Restore Greyed Out Problem Method 1: Using Registry Editor Those are some details I can give you regarding the problem I am facing with my unit. That is because the factory reset option is greyed out and I could not click the option. Yes, I have tried troubleshooting steps using the so-called virtual assistant, online chat with HP support employee, as well as following steps provided in the link that you suggested me to try. That is why I decided to perform a factory reset of my laptop. I remember that it was the first time a bluescreen error message, with a stop code of 21A, showed up on my laptop after 6 years of using it. After that, I turned off my laptop, and turned it on again a few hours later. I uninstalled a utility software, namely AVG PC Tuneup. On the 13th of June 2018 I made a software changes. The last time my laptop works properly was on 13th of June 2018. 
It is correct that I am having a problem to perform a factory reset of my hp pavilion dm4-3001tx. If you wish to show appreciation for my efforts, mark my post as Accept as Solution.
Let me know how it goes and you have a great day! If the issue persists, I am sending you a private message with the instructions please follow the steps.
Meanwhile, I recommend you follow the steps in the below article to perform a recovery on the computer and check if that resolves the issue.
Have you performed any troubleshooting steps before posting?. Have you made any software or hardware changes on the computer?. When was the last time the computer was working fine?. In order that I may provide you with an accurate solution, I will need a few more details. I reviewed your post and I understand that you are unable to perform a recovery on the computer.ĭon’t worry, I assure you I will try my best to get this sorted. Thank you for posting your query on this forum, it's a great place to find answers.
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